Our Support Staff

Our doctors rely on our trained support staff to ensure that the hospital runs smoothly, and all patients are seen and treated in a timely manner. Each staff member plays an important role in your pet’s care.

Our Customer Service Staff

Our receptionists will assist you in scheduling your pet’s visits at a convenient time, relaying information between you and the doctor, and informing you when wellness visits or vaccinations are due. They are also a good source of information regarding pet care in general; often our receptionists can answer questions regarding flea and tick preventatives, heartworm testing, vaccination schedules, etc. Please feel free to ask them questions: if they don’t know the answer, they will be happy to find it for you!

Lori is our Westfield Office Manager, and is responsible for supervising the customer service staff. She has been with the WVH for over 15 years, and has known many of our patients from their pediatric to their golden years.. She loves meeting new clients and their “furry friends”. Lori and her husband Dave have three children and live in North East PA with their dachsund and three tanks of fish.

Courtney wears two hats: she is both our Dunkirk Office Manager, and our general Business Manager. Courtney joined us in 2007 with the opening of our Dunkirk location, and has quickly become a familiar face. Courtney is a 2007 Suny-Fredonia graduate with a BS in Business Administration. She lives with her family in Brocton with their much beloved yorkie, Simon.

Our Veterinary Technicians & Assistants

Our technicians are graduates of an accredited veterinary technician program, and licensed in New York State. They are responsible for educating our clients on both preventative medications and vaccinations, as well as explaining your pet’s treatment plan while ill or hospitalized. Our technicians routinely draw blood samples, perform lab tests, place IV catheters, and perform treatments on our hospitalized patients. They are also fully trained in monitoring your pet during anesthesia and surgery. While the veterinarian is always in charge of your pet’s care, often our technicians have the most interaction with your hospitalized pet, much like their human counterparts, registered nurses.

Roberta is a Veterinary Technician; she graduated from Medaille in May 2008, and is awaiting her license. Roberta lives with her family and crazy black Lab in Sheridan.

Monica is our senior Licensed Veterinary Technician. She graduated from Alfred State University and obtained her license in 2004. Monica is responsible for coordinating our periodic seminars and public school programs. She is also our hospital safety co-manager. She lives in Brocton with her husband, 2 cats and 2 dogs.